Tuesday, September 13, 2011
One small step for my CNC....Apparently one giant leap for FLA
Its not much but the little status on my order changed from "to ship" on over to "Shipped". Its only took 7 business days (11 normal days due to the holiday, geeze feels like forever ago), 2 separate unreplied emails, a unreplied PM, and a post on CNCzone warning others of the time frame its taken so far for the fine staff over at FLA to casually place this order in the mail.
I'm giving this guy a hard time but all I care about is the parts showing up. I really wouldn't have minded it taking so long if I would have been kept in the loop. I once waited 2 months for a set of compressors to ship from California. The guy emailed me pretty soon after I placed the order to let me know the warehouse was out and there was a wait but that he would keep me informed.
With that said I don't know Nate (presumably the owner and operator of FLA). I've never talked to him so I don't know whats "on his plate" as someone on CNCzone put it. My only suggestion is put some warning on your site to let people know its going to take a couple weeks for it to ship. Maybe a little note by the price.
Something like this.
***Note: Due to high demand. Products may take up to 7 business days to ship***
This performs two tasks. First, it informs the customer that there is a wait and second it makes people want to go ahead and place the order if they're thinking about it since it sounds like the product in high demand. In reality its your time that's in high demand but that's the sales side of me coming out.
Respond to emails. It takes 2 minutes of your day and everyone has a phone that's capable of getting email these days. (If you don't, odds are you shouldn't be selling stuff online)